Phone call
Call us with your questions; our automated answering service will direct you to the right member of staff to answer your enquiry
Response / first reply time
Immediate
Service availability
Sunday to Thursday
8 AM – 4 PM
Contact Us
You can reach us through any of the contact channels below. Our staff will give you immediate support and the assistance you need.
Find more information in the customer care channels guide
Communication channels
Customer care channels
24/7Submit your request at any time, 24 hours a day, 7 days a week, and we will follow it up until it is resolved in line with the service level agreement
Response / first reply time
3 hours
Service availability
24 hours / 7 days a week
Visits
Book an appointment to visit the Center and reach its staff easily for the support you need, whether as an individual or as an authorized representative of a non-profit entity
Response / first reply time
Immediate
Service availability
Sunday to Thursday
8 AM – 4 PM
WhatsApp / smart assistant
24/7Get help finding the information you need through WhatsApp / the smart assistant
Response / first reply time
3 hours
Service availability
24 hours / 7 days a week
Sign language support
Book an appointment to visit the Center and reach its staff easily for the support you need, whether as an individual or as an authorized representative of a non-profit entity
Response / first reply time
30 minutes
Service availability
Sunday to Thursday
8 AM – 4 PM
Last update 26/10/2026 - 12:13 PM Saudi Time
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